You may find below a list of Frequently Asked Questions. If you do not find an answer to your problem, please do not hesitate to contact us.
1.1 Who is 20eme Siècle SPRL?
20eme Siècle is an e-Boutique based in Brussels (Belgium) specialized in the procurement and sales of design objects from the 1920's to the 1980’s such as furniture, lighting, seating, decorative items as well as unique collectibles.
Each item is chosen based on its historical background and craftsmanship, indeed we have a passion for the old, and its relevance in today’s design aesthetic.
1.2 Where are you located?
547 Chaussée de Boondael 30 Avenue Pierre & Marie Curie
1.3 How may I contact 20éme Siècle?
1.4 What makes 20eme Siècle a trustworthy e-commerce?
We have been selling objects on eBay for the last 10 years; this has allowed us to gain a lot of experience in e-commerce as well as having a great client feedback of 100% and relationship.
Furthermore, we work with a multitude of recognized web-marketplaces such as 1st Dibs, Design Addict, Retrostart,Pamono, Design Market, eBay.
2.1 Are all your products original, authentic? Do you supply certificates of authenticity?
We at 20eme Siècle pride ourselves on exclusively selling historic design pieces, for our company, it is a matter of business ethic to not deal in reproductions or copies.
Currently we do not deal in contemporary designs or re-editions.
Our company only deals with original antique pieces. We do not deal in pieces made after the 1980’s.
2.2 In what state do you sell your objects? What is the restoration process?
We restore our objects to perfect condition, in order for them to have a new lease on life. All elements are retreated, such as the leather, wood, metal etc...
All of this work is executed by our in-house full time craftsman. 20éme Siècle works with select specialized craftsmen for restorations that require specialist work. It is important to note that we only purchase objects that require minimal restoration and we strive to preserve their original design and state.
20eme Siècle does not only sell a product, but also an experience and quality guarantee. Indeed, we specialize in high quality objects, which are close to out of the box state. Furthermore, each item goes through a restoration process in order to offer a premium product, this requires expertise and time.
2.3 Are your lighting fixtures and lamps compatible with US and UK systems? What light bulb wattage should I use?
All wiring is compatible with US and UK systems, but due to market restrictions, we do not provide UK and US plugs.
Do not exceed 20w bulbs, for lamps with multiple light bulbs.
2.4 What is your price policy?
We are not a traditional shop as we solely deal on the internet. We supply a secure and safe shopping experience, with e-commerce know-how.
This is why our prices, in certain cases, may differ from other retailers; indeed on the internet it is common to come across base prices where services and restoration have not been included.
3.1 What does « specialized transporter » mean?
This means that the transporter is specialized in moving furniture and delicate items, with specific handling and packing knowhow.
3.2 Do you ship to my country? How may I get a quote for my shipping, what information do I have to give?
20eme Siècle ships all over the world, we have already shipped to North America Hong Kong, Japan, Singapore, Western Europe, Russia and Australia.
When filling out a shipping form you must supply:
3.3 Is it possible to come and collect my order from your warehouse? May my order be stored in your warehouse and for how long? Is it possible for me to use my own shipping company?
Yes it is possible to come and collect your purchases directly from our warehouse.
Storage is not included in the purchase price, but it is possible to reach an agreement concerning supplementary storage fees, at the risk of the buyer.
3.4 When will my order ship? Are the mentioned shipping delays guaranteed?
20eme siècle has an in house processing time that varies between 48h and 5 days, upon reception of payment, depending on the type of object. Once the purchase is dispatched you will receive a confirmation.
We cannot be held responsible for any late deliveries, even though the companies we work with are highly trustworthy and respect the shipping delays mentioned on our website.
3.5 What are the shipping and handling rates?
Shipping and handling rates include packing, packing materials and transport; these prices vary depending on the weight, volume, fragility and destination of the product. For more information please refer to our shipping and packing page.
Shipping and packing are not included in the price of an object.
3.6 Is it possible to receive a rebate on the shipping and packing fees in the case of grouped purchases?
We calculate shipping and packing fees based on real costs, so the more objects you purchase; less shipping and packing fees will be high.
3.7 Is it possible to track my order? My order is lost, what should I do?
For the majority of our shipments we work with TNT, and thus it is possible to track your orders.
3.8 What are your return policies?
We respect the legislation of the right to return policies concerning purchases carried out on the internet.
Objects must be returned in the original packaging, so as to not be damaged, and all shipping costs will not be covered by 20eme Siècle.
Every object is packed in a made to measure packing.
- Unpack your item on a flat and stable surface, ideally at floor level, so that any detached pieces do not fall and break.
- Check the inside of the packing material to make sure there are no detached pieces left inside.
Some of our items are sent in unassembled. This means that the different elements are in different packages inside the container you receive.
4.1 What happens if I receive a damaged item?
If you receive a damaged item:
If possible, mention on the consignment slip that the object you have received is damaged.
5.1 What payment options do you offer, and is all my information safe?
It is possible to pay via Paypal and bank transfer, all your banking details and personal information remain confidential.
Please find further information in our general terms http://www.20emesiecle.be/terms_conditions
We do not accept payment by checks.
5.2 Will I have to pay additional duties or taxes after I submit an order?
Transport prices include handling, packing from door to door, but all local taxes and customs fees are not covered by our company.
5.3 Are your prices subject to VAT?
20eme Siècle is subject to a particular VAT regimen, goods are sold under the margin scheme (Belgium’s VAT code, article 58 §4) this signifies that the VAT is included in the price, and is covered by 20eme siècle but it is not deductible.